Terms and Conditions
River Coffee Refund Policy
If any items are faulty a full refund will be issued as long as the faulty item is returned within 28 days of purchasing. If you wish to cancel your order before it has been dispatched a full refund will be given within 30 days.
Payment Methods
All payments are processed securely and information is kept secure on an encrypted server. We accept all major payment methods.
Delivery
Further information of delivery is outlined in the 'delivery' section of this footer. We aim to dispatch orders within 24 hours of the order being placed (Monday - Friday). If an item is out of stock we will contact you. You can expect your delivery within 72 hours of your order being placed. However, we do rely on the postman and sometimes (not yet) things happen that are out of our control - if this is anticipated and orders are delayed we will contact you and keep you updated.
Free Delivery
Please note that our Free Delivery discount is only valid for orders placed over £25. This discount can only be applied to Royal Mail 2nd Class (up to 4kg) and Fedex Delivery options (over 4kg). Royal Mail 1st Class is excluded from this discount.
Local Delivery - SO22/SO23
Our local delivery to SO22/SO23 postcodes takes place every Wednesday. Orders placed after 3.30pm on a Tuesday will be delivered the week after. From 1st July 2024 our minimum spend for free SO22/SO23 delivery is £20. Orders placed under £20 can still benefit from this service for a flat fee of £2.50. If no one is at home to receive the delivery, and there is no safe place for the delivery to be left, the delivery will be made the following week. Unfortunately we cannot deliver orders on days other than Thursdays. Alternatively, collections can be arranged from our roastery.
Cancellation Rights
You have the right to return items within 7 days for a full refund without having to give reasoning. However, this does not apply to roasted coffee, green coffee beans, tea or chocolate. In order to obtain the full refund you must send the item back to us in its original condition with packaging.
Competition Promotional Codes
We love competitions and giveaways. All terms and conditions of these can be found here once the competition information is released.
- Save 25% on first subscription order. This promotion runs from 19/02/2024. River Coffee reserve the right to withdraw this promotion at any time. This promotion gives customers 25% off of their first subscription payment. All following subscription charges will be charged at full rate. There is no commitment to sign up time, customers can cancel at any time on their online customer portal. This promotion applies to all subscription products and cannot be used for non subscription products.
- Win a years supply of coffee giveaway competition.
This giveaway will run from 01/10/2024 to 14/11/24 and is open to UK residents only. The winner will be selected randomly and will be contacted by email from hello@rivercoffeeroasters.com on the 15/11/24. If the winner does not respond within 7 days, a new winner will be selected. The prize for this giveaway is 1x 250g roasters choice coffee delivered monthly over a 12 month period.